PRIVACY POLICY

Effective from: 14th June, 2025

This Privacy & Cookies Policy ("Policy") describes how PEOMIZ, acting itself and through related entities (collectively, "PEOMIZ," "we," "us," or "our"), collects, uses, processes, and shares your personal information when you use any products, services, content, features, technologies, or functions, and all related websites, mobile apps, mobile sites or other online platform or applications offered to you by us (collectively the "Services/Platform"). We collect, use, and share personal information to help the PEOMIZ Platform work and to keep it safe.

PEOMIZ is the data controller of your personal information collected under this Policy. Information posted on PEOMIZ is publicly available. Our servers are located in India. Therefore, if you choose to provide us with personal information, you are consenting to the transfer and storage of that information on our servers.

1. BACKGROUND AND KEY INFORMATION

This Policy applies to all users of the PEOMIZ Platform, including customers ("Users") and service partners ("Service Partners" or "Gig Workers"). By accessing or using our Services, you agree to the terms of this Policy.

2. PERSONAL DATA THAT WE COLLECT

We collect various types of personal data to provide and improve our Services.

2.1. What data do we collect about you?

2.1.1. Registration and other account information

When you create an account on PEOMIZ, we collect information such as your name, email address, phone number, password, and profile picture. For Service Partners, we may collect additional details necessary for service provision, including professional qualifications, work experience, identification documents (e.g., Aadhaar, PAN), bank account details, and references.

2.1.2. Validation of your account

To ensure the security and authenticity of accounts, we may collect information for verification purposes, such as government-issued IDs, proof of address, or other relevant documents. This helps us prevent fraud and maintain a safe platform for all users.

2.1.3. Communication through the chat feature on our Platform

When you communicate with other users or Service Partners through our in-app chat feature, we collect and store the content of these communications. This helps us resolve disputes, improve customer service, and ensure compliance with our terms of service.

2.1.4. Device Information

We collect information about the device you use to access our Platform, including the hardware model, operating system and version, unique device identifiers, mobile network information, and crash data.

2.1.5. Location information

With your consent, we collect precise or approximate location information from your mobile device when you use our Services. This is essential for features like finding nearby services, enabling Service Partners to navigate to your location, and optimizing service delivery. You can enable or disable location services through your device settings.

2.1.6. Client and Log data

Our servers automatically record information ("log data") created by your use of the Services. This log data may include your Internet Protocol (IP) address, browser type, operating system, the referring web page, pages visited, location, your mobile carrier, device information (including device and application IDs), search terms, and other information you view or interact with on the Platform.

2.1.7. Clickstream data

We collect clickstream data, which includes information about the pages you visit, the links you click on, and other actions you take while using our Platform. This data helps us understand user behaviour and improve the user experience.

2.1.8. Cookies and Similar Technologies

We use cookies, web beacons, and similar technologies to collect information about your browsing activities, preferences, and interactions with our Platform. For more details, please refer to our "Cookies Policy" section below.

3. HOW DO WE COLLECT PERSONAL DATA?

We collect personal data from you directly when you provide it to us (e.g., during registration, profile updates, or communications). We also collect data automatically as you interact with our Platform (e.g., through cookies, device information, and location data). In some cases, we may receive information about you from third parties, such as background check providers for Service Partners or marketing partners.

4. HOW DO WE USE YOUR PERSONAL DATA?

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

a. Where we need to perform the contract we are about to enter into or have entered into with you (e.g., to facilitate service bookings, payments, and communication between users and Service Partners).

b. Where we share information with our business partners for our business needs (e.g., for analytics, marketing, and operational support).

c. Where it is necessary for our legitimate interests to improve our Services and to provide you a safe and secure Platform (e.g., for fraud prevention, security, and service enhancement).

d. Where we need to comply with a legal or regulatory obligation (e.g., tax compliance, law enforcement requests).

In certain circumstances, we may also process your personal data based on your consent. If we do this, we will let you know the purpose and the category of personal data to be processed at the time we seek your consent.

We have set out below a description of the reasons for which we use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are, where appropriate.

4.1. For providing access and delivering Services through our Platform

a. To create and manage your account: We use your registration information to set up and maintain your PEOMIZ account.

b. To facilitate service bookings and delivery: This includes matching users with Service Partners, scheduling appointments, processing payments, and enabling communication between parties.

c. To personalize your experience: We use your data to recommend relevant services, tailor search results, and display content that matches your preferences.

d. To improve our Services: We analyze usage patterns, feedback, and other data to enhance existing features, develop new services, and optimize Platform performance.

e. For customer support: We use your information to respond to your inquiries, resolve issues, and provide assistance related to your use of the Platform.

f. For security and fraud prevention: We use your data to detect and prevent fraudulent activities, unauthorized access, and other illegal or harmful behaviors.

g. For internal operations: This includes data analysis, testing, research, and troubleshooting.

5. COOKIES

5.1. WHAT ARE COOKIES?

Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently and to provide information to the owners of the site. Cookies can also be used to remember your preferences, log you in automatically, and provide personalized content.

5.2. HOW DOES OUR WEBSITE USE COOKIES?

We use cookies for various purposes, including:

a. Authentication: To identify you when you sign in to our Platform and keep you logged in.

b. Security: To detect and prevent fraudulent activity and to protect your account.

c. Preferences: To remember your preferences, such as language settings and search filters.

d. Analytics: To understand how users interact with our Platform, identify popular features, and improve overall performance.

e. Advertising: To deliver relevant advertisements to you based on your interests and browsing behavior.

f. Performance: To help us load and display the Platform quickly and efficiently.

5.3. INFORMATION ON THE TYPES OF COOKIES THAT ARE USED ON OUR WEBSITE

We use both session cookies (which are deleted when you close your browser) and persistent cookies (which remain on your device until they expire or you delete them). The types of cookies we use include:

a. Strictly Necessary Cookies: Essential for the operation of our Platform, enabling core functionalities like secure login and service booking.

b. Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and to see how visitors move around our Platform when they are using it. This helps us to improve the way our Platform works.

c. Functionality Cookies: Used to recognize you when you return to our Platform. This enables us to personalize our content for you, greet you by name and remember your preferences.

d. Targeting Cookies: Record your visit to our Platform, the pages you have visited and the links you have followed. We will use this information to make our Platform and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

5.4. HOW DO I REFUSE OR WITHDRAW MY CONSENT TO THE USE OF COOKIES?

Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. You can also delete cookies that have already been placed on your device. Please note that if you disable cookies, some features of our Platform may not function properly.

For more information on how to manage cookies, you can refer to your browser's help documentation or visit websites like www.allaboutcookies.org.

5.5. CONTACT DETAILS

If you have any questions about our use of cookies, please contact us at the address provided in the "GRIEVANCE REDRESSAL" section.

6. DISCLOSURES OF YOUR PERSONAL DATA

We may share your personal data with various parties for the purposes outlined in this Policy.

6.1. Corporate affiliates:

We may share your information with our corporate affiliates, which are entities that are part of the PEOMIZ corporate family. This sharing enables us to provide joint content and services, detect and prevent potentially illegal acts, and facilitate global operations.

6.2. Third Party Service Providers:

We work with third-party service providers who assist us in operating our Platform and providing our Services. These providers may have access to your personal data to perform services on our behalf, such as payment processing, data analytics, cloud hosting, customer support, marketing, and background checks for Service Partners. We ensure that these third parties are contractually obligated to protect your data and use it only for the purposes for which we disclose it to them.

6.3. Advertising and analytics providers:

We may share non-personally identifiable information (anonymised) with advertising and analytics partners to help us understand how our Platform is used and to deliver relevant advertisements. These partners may use cookies and similar technologies to collect data about your interactions with our Platform and other websites.

6.4. Law enforcement authorities, regulators and others:

We may disclose your personal data if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to:

a. Comply with legal obligations or respond to lawful requests from public authorities (e.g., court orders, subpoenas).

b. Enforce our Terms of Service or other agreements.

c. Protect the rights, property, or safety of PEOMIZ, our users, or the public.

d. Detect, prevent, or address fraud, security, or technical issues.

6.5. Restructuring: We may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy statement.

7. YOUR RIGHTS IN RELATION TO YOUR PERSONAL DATA

Subject to applicable law, you may have certain rights regarding your personal data:

a. Right to Access: You have the right to request a copy of the personal data we hold about you.

b. Right to Correction: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.

c. Right to Erasure (Right to be Forgotten): You may have the right to request the deletion of your personal data under certain circumstances.

d. Right to Restrict Processing: You may have the right to request that we restrict the processing of your personal data under certain conditions.

e. Right to Object to Processing: You have the right to object to the processing of your personal data in certain situations.

f. Right to Data Portability: You have the right to request that we transfer your personal data to you, in a structured, commonly used, and machine-readable format.

g. Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact our concerned person using the details provided below:

a. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights).

b. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.

c. We may also contact you to ask you for further information in relation to your request to speed up our response.

8. DELETION OF ACCOUNT AND PERSONAL DATA

You can delete your PEOMIZ account at any time through your account settings. Upon deletion of your account, we will initiate the process of deleting your personal data from our active databases, subject to our data retention policies and legal obligations.

9. TRANSFERS OF YOUR PERSONAL DATA

Information posted on PEOMIZ is publicly available. Our servers are located in India. Therefore, if you choose to provide us with personal information, you are consenting to the transfer and storage of that information on our servers in India. We implement appropriate safeguards to ensure that your data is protected in accordance with this Policy and applicable laws.

10. DATA SECURITY

All the information we receive about you are stored on secure servers and we have implemented technical and organizational measures that are suitable and necessary to protect your personal data, in accordance with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information Rules), 2011. These measures include encryption, firewalls, access controls, secure password policies, and physical security measures for our data centers. We regularly review and update our security practices to protect against unauthorized access, disclosure, alteration, or destruction of your personal data.

11. DATA RETENTION

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. We delete personal information when we no longer need it for the purposes we described earlier. We retain personal information as permitted by law to resolve disputes, enforce our policies; and prevent bad guys from coming back.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

In accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, we shall retain your information for a period of 180 days or a longer period if required by the court or authorised government agencies after withdrawal or cancellation of your registration.

12. BUSINESS TRANSITIONS

In the event that PEOMIZ undergoes a business transition, such as a merger, acquisition, or sale of all or a portion of its assets, your personal data may be among the assets transferred. We will notify you of any such change in ownership or control of your personal data, through our platform or public media.

13. USER GENERATED CONTENT

Any information, including personal data that you choose to submit or post on publicly accessible areas of our Platform (e.g., reviews, ratings, public profiles) may be visible to other users and the general public. Please exercise caution when disclosing personal information in these areas.

14. UPDATES TO THIS POLICY

We may update, upgrade, modify (partially and/or fully) this policy at any time, with updates taking effect when you next post or after 30 days, whichever is sooner. We will notify you of any significant changes by posting the updated Policy on our Platform and, where appropriate, by email or other direct communication. We encourage you to review this Policy periodically to stay informed about how we are protecting your information.

15. COMMUNICATION

We will communicate with you by email, SMS or in the app notification in connection with our Services/Platform to confirm your registration, to inform you of transactional messages in relation to our Services. As it is imperative for us to provide you such transactional messages you may not be able to opt-out of such messages. For promotional or marketing communications, we will provide you with options to opt-in or opt-out as required by law.

16. CONTACTS PERMISSION

With your consent, our mobile application may access your device's contact list. This permission is used solely to facilitate features such as inviting friends to the platform or identifying contacts who are already PEOMIZ users. We do not store your entire contact list on our servers, only relevant contact information you choose to share for specific features.

17. LOCATION PERMISSION

As stated in Section 2.1.5, with your consent, we collect precise or approximate location information from your mobile device when you use our Services. You can enable or disable location services through your device settings.

18. PHONE NUMBER & EMAIL PERMISSION

We require access to your phone number and email address for registration, account verification, communication, and to provide you with essential service-related updates and transactional messages.

19. INSTALLED APPLICATION DATA

We may collect information about the applications installed on your device for purposes such as preventing fraud, improving the security of our platform, and understanding user preferences to provide tailored service recommendations. This data is collected in an aggregated and anonymised form where possible.

20. GRIEVANCE REDRESSAL

If you have any queries relating to the processing/usage of information provided by you or PEOMIZ's Privacy & Cookies Policy, you may email at:

Email ID: [email protected]