1. What is Peomiz?
Peomiz is your on-demand partner for home and personal services. We use modern technology, including generative AI, to deliver a proactive, personalized, and seamless experience, making home management effortless.

2. What is Peomiz's primary objective?
Our primary objective is to exceed customer expectations by delivering consistently high-quality home and personal services on a single, convenient platform. We aim to be the most trusted name in home management in India.

3. What services does Peomiz offer?
Peomiz offers a growing range of services, including:

4. How do I book a service? You can book a service in minutes through our web or mobile app:
1. Download the Peomiz app or visit https://www.peomiz.com.
2. Select your desired service category and specific task.
3. Choose a convenient date and time slot.
4. Provide your address and contact details.
5. Confirm your booking. You will receive a confirmation with the estimated cost.

5. Can I reschedule or cancel my booking?
Yes. You can manage your bookings through the app.
For details on timelines and any applicable charges, please refer to our transparent Cancellation & Rescheduling Policy available on our app and website

6. Can I request the same professional again?
Absolutely. If you are satisfied with a professional's work, you can mark them as a 'Favourite' in the app and request them for future services, subject to their availability.

7. How does Peomiz ensure the safety and quality of its professionals?
Your safety and trust are our top priorities. All professionals on the Peomiz platform undergo a rigorous, multi-step verification process, which includes mandatory background checks and skill assessments. We continuously monitor performance and customer ratings to maintain the highest quality standards.

8. Do you offer a warranty on services?
Yes. We stand firmly behind our work. Peomiz provides an industry-leading 90-day warranty on workmanship for applicable services. This warranty covers the quality of the service delivered. It does not cover pre-existing issues, new damages, or parts/materials (which may have their own manufacturer's warranty). For full details, please refer to our Warranty Policy.

9. How does your pricing work?
We believe in complete transparency. All service rates are clearly listed on our app and website.

10. How GST and other charges are applied?
GST and other applicable taxes and cesses, as and when applicable as per government regulations, are applied on the list price of the selected service on our platform (website and apps). Further, Payment Gateway (PG) charge is applied on the list price of the service selected and applicable GST, cesses etc. PG Charge is dependent on thepayment method selected by the customer while making the payment before order confirmation. GST is also applicable on the PG Charge as illustrated below –

Particulars	Amount in Rs.
List price of Service Selected by the Customer (a)	100.00
GST on Service @18% (b)	18.00
List Price of Service + GST (c)	118.00
PG Charges @2% (e.g. 2% to 3% depending on payment method selected by the customer) (d)	2.36
GST @18% applicable on PG Charges (e)	0.4248
PG Charge + applicable GST (f) = d + e	2.7848
Total amount paid by the customer (g) = c + f	120.7848

11. Are there any hidden charges?
No, there are no hidden charges. All our prices are subject to GST and other applicable taxes, as required by Indian law. A detailed invoice will be provided upon service completion.

12. What payment methods are accepted?
We accept all major secure online payment methods, including UPI, Credit/Debit Cards, and Net Banking, directly through our app and website.

12. How does Peomiz handle my personal data?We are deeply committed to protecting your privacy. Peomiz is fully compliant with India's Digital Personal Data Protection Act (DPDPA), 2023. We collect only the data necessary to provide and improve our services. Your personal information is never sold to third parties. For complete details, please read our public Privacy Policy.

13. How can I contact customer support?
Our support team is ready to assist you. You can reach us via the in-app chat, our support email [email protected], or our customer helpline
+91 84250 98855, all listed on our website and app. We are committed to providing a prompt and helpful response.

14. What if I am not satisfied with the service?
Your satisfaction is paramount. If you face any issues, please contact our customer support immediately. We will investigate the matter and work with you to find a fair resolution, which may include a re-service or refund as per our policy. We encourage you to leave honest reviews to help us improve.

15. What is your formal Grievance Redressal process?
In compliance with the Consumer Protection (E-Commerce) Rules, 2020, we have a formal Grievance Redressal Mechanism. If our customer support is unable to resolve your issue to your satisfaction, you can escalate it to our Acting Grievance Officer. The details are mentioned below: